Cancellation Policy

Effective Date: March 9, 2025

We value your commitment to your mental health journey and aim to provide the highest quality of care. To maintain this standard and respect everyone's time, we have established the following cancellation policy:

STANDARD CANCELLATION REQUIREMENTS

A minimum standard of 72 hours' notice is requested for all cancellations. Please notify us of any cancellations or rescheduling requirements via email enrichedbyexperience@gmail.com

LATE CANCELLATIONS AND NO-SHOWS

Cancellations with less than 24 hours' notice: will incur a slide scale charge. These cancellation charges start at 70% of the session fee for the first occasion, 80% for the second occasion, and 90% for the third occasion.

No-shows without notice: Full session fee.

Please note: Medicare rebates do not apply to cancellation fees.

EXCEPTIONAL CIRCUMSTANCES

Exceptional circumstances will be considered case-by-case. Please communicate as soon as possible if any emergency arises.

REPEATED CANCELLATIONS

Multiple late cancellations may affect future booking availability. We will discuss any recurring attendance concerns to ensure optimal support for your therapeutic journey.

PAYMENT OF FEES

Cancellation fees must be settled before future appointments. Payment plans can be arranged if needed. All fees are in Australian dollars (AUD) unless stated otherwise.

BOOKING CONFIRMATION

Appointment confirmations are sent via email. Please ensure your contact details are current.

Reminder: Notifications are a courtesy service; non-receipt does not void this policy.